Support & Help
Answers, guides and step-by-step tutorials for MyIdeas.
Short answers to common questions live in the FAQ.
Getting started
First-time setup with the wizard
After registration, a short wizard guides you through setting up your platform in four steps — basics, design, categories, done.
Submit & vote on ideas
Join in a few steps: submit an idea, vote for other ideas and take part in the discussion.
Comment & react
Discuss ideas: write comments, reply to others and react with emojis.
Get in touch
How to reach our team via the contact form — including what happens after you send.
Features & modules
Use the AI Co-Pilot
The AI Co-Pilot helps citizens phrase ideas and moderators organize and respond to them. Here's how to use it.
Public Progress Wall
The public progress page transparently shows what happens to submitted ideas — from „New“ to „Done“. Here's how it works.
History & status updates
Every idea has a history — from submission through approval to status changes and moderation updates. Here's how to use it.
Install the app (on the home screen)
Install the platform as an app on your phone or computer — for quick access and push notifications. No app store needed.
Enable notifications
Get informed via browser push when something happens with your ideas — new comments, votes or status changes.
Manage notifications
Decide for yourself what and how you're informed — by email or browser push, per event and for your favorite topics.
Understand the analytics dashboard
See at a glance how your platform is used — fully cookie-free and privacy-friendly. Here's how to read your analytics dashboard.
Report content & handle reports
Report inappropriate ideas or comments and, as a moderator, review reports — so the platform stays respectful.
Avoid duplicate ideas
When submitting, the platform shows similar, already-existing ideas — and moderators can merge real duplicates.
Turning ideas into projects
When an idea goes into implementation it gets a workspace: a team, milestones, shareable project pages and an internal conversation.
Challenges: ideas in a duel
Let two ideas compete in a time-limited duel — citizens vote. Here's how to set up a challenge.
Domains & address
Accounts & access
Set up Single Sign-On (SSO)
Connect MyIdeas to Microsoft Entra ID, Google Workspace, Okta, Keycloak and more so your team signs in with their existing account.
Invite moderators
Bring colleagues on board as moderators — invite them in a few steps and give them the moderator role.
Roles & trust levels
Understand the roles (user, moderator) and trust levels (active, trusted, blocked) and how to assign them in user management.
Send invitations
Invite colleagues or citizens by email to join your platform — with a personal sign-in link.
Access protection with a password
Protect your platform with a shared password — ideal for internal previews or closed groups before you go public.
Customization & design
Customize the look (appearance)
Adjust colors, fonts, header and footer, and the homepage so the platform blends seamlessly into your web presence.
Design the hero area & banner
Shape the large homepage area (hero) with layout, images and formatted text — and place a freely positionable, rotatable banner over it.
Edit the footer & links
Design your platform's footer: your own link columns, contact details and social media links — in a few steps.
SEO: get found on Google & when shared
Optimize how your platform appears in search engines and when shared — title, description, preview image, sitemap and more.
Legal & privacy
Still have questions?
Our team is happy to help you personally.